Refund and Return Policy by Natural Furniture
At Natural Furniture, we take pride in our commitment to quality craftsmanship and customer satisfaction. Our products are carefully inspected and crafted with attention to detail, ensuring each piece meets our high standards. Due to the custom nature and quality assurance of our products, we do not offer refunds or returns. However, we’re here to address any concerns with your purchase. Please read our policy details below:
Once a purchase is completed, it is considered final, and no refunds are available. We encourage customers to thoroughly review product details, dimensions, and specifications before completing a purchase to ensure it meets their expectations.
We do not accept returns on any delivered items, as each piece is made to order or selected with care for our customers. Our team is available to assist with any questions before you place an order, ensuring that you make an informed purchase.
Every piece of furniture goes through a detailed inspection process to meet our quality standards before shipment. In the unlikely event of manufacturing defects, we will address these issues on a case-by-case basis to ensure customer satisfaction.
All products will be shipped in 7 working days post order. If an item arrives damaged due to shipping, please contact us immediately with photos of the damage and the packaging. We will work with the shipping provider to resolve the issue and determine the best solution for you.
Once an order is placed, modifications to the order are limited and may incur additional charges. We recommend carefully confirming all product details and specifications at the time of order to avoid the need for changes.
Our team is dedicated to providing excellent customer service and will be happy to answer any questions or concerns related to your purchase. For any issues, please contact us within 48 hours of delivery, and we will assist you as needed to ensure a positive experience.